Warranty

Coastal Bronze warrants all flat goods (non-locking) to be free of defects in material and craftsmanship for five years from the original invoice date. Coastal Bronze warrants all locking goods, including locks, latches and deadbolts, to be free of defects in material and craftsmanship for 1 year from the original invoice date. In areas of high humidity or proximity to ocean, warranty is 6 months. Coastal Bronze adds a patina to all products to simulate aged bronze. Finishes will develop a wear highlight and may change color based on environment. This is not considered a defect, but part of the natural beauty of aged bronze.

Returns

Non-custom merchandise is returnable or exchangeable within 30 days of delivery. We charge a 15% restocking fee for returns (nothing for exchanges). Products must be received in original, uninstalled condition.

Custom-produced items (stone doorbells, address plaques) and are not returnable.

The return process in a nutshell:

1. – Request a return and receive an RGA e-mail with instructions.
2. – You’ll ship back the product(s) you want to return.
3. – When product(s) is received, we’ll confirm product is undamaged and resellable.
4. – Refund, less 15% restocking fee, will be issued.

To receive a full refund, the original item MUST be in new condition and returned:

• Still in sealed plastic packaging inside product boxes (as originally received)
• Without dirt or sawdust
• Without damage to product finish from incomplete protection during shipment

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.

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